Refunds & cancellation

Refund and cancellation policy

This policy explains how trials, paid plans, cancellation, and refunds work for MyWardFamily, operated by Royal Mountain Software LLC in Utah, USA. It is part of our Terms of Service.

Free plan and trial

Bishopric basics, Hub home, and People & roles are free forever. You do not need a card to use the Free plan.

Every new ward receives a 45-day free trial of the Ward plan. You do not need a card to start the trial. If you do not start a paid Ward plan before the trial ends, the Ward plan areas pause and the Free plan continues. Your information is kept unless you ask us to delete the ward.

Paid Ward plan

The Ward plan is $12 per month or $120 per year (yearly is two months free). It includes the Scheduler, LCR import, and bulk actions, and the other Ward plan areas listed on our pricing page.

Payments are processed by Stripe through hosted Checkout. You can manage your payment method, switch between monthly and yearly billing, and cancel in the Stripe Customer Portal, or by writing to us at [email protected].

Prices are in U.S. dollars. If tax applies, it may be added as required by law.

How cancellation works

You may cancel a paid Ward plan at any time in the Customer Portal (or by contacting us). Cancellation takes effect at the end of the current billing period. You keep Ward plan access until that date. We do not provide a partial-period credit except as described in the refund section below, or if we are required to by law.

After the period ends, the ward returns to the Free plan and the free tools keep working. Canceling a plan does not by itself delete your ward’s information. A ward administrator can ask us to delete the ward, as described in our Privacy Policy (we purge a deleted ward’s information within 30 days, with limited legal exceptions).

Switching from yearly to monthly, or monthly to yearly, is handled in the Customer Portal. The change follows Stripe’s usual billing rules for the subscription.

Refunds

Because every ward gets a 45-day trial with no card, charges are generally non-refundable once they have been successfully processed.

Exception. We will consider a refund if you ask us within 7 days of:

• your ward’s first paid charge, or
• a yearly renewal charge.

In those cases, we may refund the charge in full or prorated, at our discretion, and we may cancel or adjust the subscription so you are not billed again for that period. This is a goodwill window, not a guarantee of a particular amount.

We may also issue a refund if we are required to by law, if a charge was made in error, or if we discontinue the paid Service and you have unused prepaid time (as described in the Terms).

To ask for a refund, write to [email protected] or use our contact form and include the ward name, the date of the charge, and the email or sign-in used for billing. Refunds, if granted, are returned to the original payment method through Stripe and may take several business days to appear.

Chargebacks

If you have a billing problem, please contact us first so we can help. A chargeback or payment dispute may result in suspension of the paid plan while it is resolved.

Changes

We may update this policy from time to time. We will post the new version with a revised “Last updated” date. The version in effect at the time of a charge will apply to that charge, except where the law requires otherwise.

Contact

Royal Mountain Software LLC
Email: [email protected]
Web: www.mywardfamily.app/contact